• Information Communication Technology

    Cost effective IT support and remote managed services. In contract or out of contract support available
  • IT Solutions

    Server solutions. Software solutions. Laptops. PCs. Printers. Applemac. Firewalls. Open source alternatives. Online backup.
  • IT REPAIRS

    Virus and spyware removal and prevention. Anti-spam solutions.
  • WEBDESIGN AND SEO SOLUTIONS

    Google adword campaigns. Web marketing
  • NETWORK SECURITY AUDITS

    PENETRATION TESTING. FIREWALL HARDENING. APPLICATION TESTING.

I formed Failsafe IT in 2008 to provide a professional and complete IT service to Irish businesses during very difficult economic circumstances. Currently while we are still experiencing this economic difficulty, with Failsafe IT you can expect the best value IT service in the country. We can also guarantee to slash your IT costs while maintaining a very high standard of service.

We can assess and implement any aspect of your IT.

Gary McNamara

Director & founder (Failsafe IT Ltd)

 

Registered Google For Work Reseller.

 

Failsafe IT statement on backups and Viruses.

Failsafe IT implement backup procedures for our customers and use a best effort policy to ensure all data is backed up. We cannot however take any responsibility for any data loss if such backups fail to restore. This is due to the high number of variables involved in such scenarios. We will of course monitor and test restore customers data on request and it is advised that regular test restores are performed to ensure data integrity.  We can carry out this service for a minor additional fee.

Please schedule your test restore today to ensure your backup is working.

Viruses

Failsafe IT always try to ensure that customers have current anti virus software on their devices where applicable but sometimes this is not enough due to the fluid nature of viruses so we also cannot take any responsibility for virus infections on customers devices. It is always advised to check that your anti virus is functioning and up to date and if you suspect it is not then call immediately. It is also advised that you do not open emails from suspect sources and double check suspicious emails with the sender where possible even if you recognise the sender. Windows updates being up to date are also vital in defending against virus infection.

Due to it being impossible to completely guard against viruses, the removal of them is always chargeable.

Our remote support agreements include:

Telephone and Remote support of your existing systems during normal business hours.

Normal business hours are 9am- 5.30pm Monday-Friday and excluding public holidays.

Next day (latest) onsite response for emergencies.

Helpful advice by text on Saturday.

All third party software not supplied by Failsafe IT is supported by the vendors directly.
Support for such software is always advisable to have.

Anything not mentioned above is not covered.

Should you have any queries in regard to the above please get in contact.

Full support agreement text available on request

 

Failsafe IT advice on Ransomware

Ransomware is a huge problem and the attacks are getting more sophisticated and changing so this list may not be definitive but is a good starting point.

Emails

Be extra careful with emails and opening emails, also be very careful of attachments and be careful of clicking on links in emails you are not expecting.

If you receive an email from a known contact but it is unusually short perhaps phone the person before opening it to ensure it was sent legitimately.

On your computer

Do not install anything you do not recognise.

Do not visit sites that are dodgy or offering anything “free” like free football (sky sports free streaming etc)

Do not file share using torrents.
Do not login to anything you do not recognise,
Do check https lock symbol on sites you are visiting that need to be secure (booking flights etc)
Ensure you have good backups
Check your antivirus is up to date and functioning
Ensure windows is up to date
Do not allow cold callers access to your computer
On a Failsafe IT site in general anything that is stored on your laptop/PC outside of your email is not backed up so therefore vulnerable to this.
Items stored on the server and or cloud are backed up so can be recovered from backup